After Sales Services

After Sales Services

After Sales Facilities

CTC Engineering avails to its customers a comprehensive setup for services that are delivered by well and highly qualified engineers & technical supporting staff who had undergone special qualifying Service Training from our main principles. Their technical know-how and efficiency are continuously being monitored and upgraded by Suppliers Technical Specialists.

CTC Engineering has prepared and provided its onfield staff with specially and fully equipped vehicles - Mobile Workshops - with communication systems to respond to any emergent calls from any part of the country within the same day.

CTC Engineering operates extensive Spare Parts stores & warehouses in a number of major cities in Sudan complementing an extensive sub-dealers network that have been appointed in several towns & cities where clusters of machines are operating.

Technical Support

Through the last 2 decades CTC Group has gained and accumulated a wide scope of technical experiences which in its current activities are readily being delivered and transferred to customers and its operating personnel in the form of:

  • Literature and Instruction Manuals in both Arabic & English language.
  • Initial Training for Operators & Maintenance Staff.
  • Follow-up by refreshing training and updating Knowledge Transfer on job sites.
  • Continuous interaction between CTC Engineering and its customers specially during their operating seasons to insure customer satisfaction.
  • Avail to customers any special tools or diagnostic machines which are not handy for them to acquire.


Customer Orientation

CTC Engineering has adjusted the type of spare parts classification and after sales service as:-

  • Parts for Maintenance.
  • Parts for Repairs.
  • Parts for Overhaul.


CTC Engineering has always provided their customers with genuine spare parts that suit specification and quality standards. A dedicated Spare Parts Department has been set up with the aim of providing:

  • Quality Spare Parts
  • Efficient Supply Chain Management
  • Better Suppliers Management
  • Well trained staff with vast experience
  • Introduce highly competitive products in terms of prices and quality
  • Aggressive introductory prices to combat the growing second hand machines market & influx of new equipment imported from neighbouring countries


Networking

  • The Company operates extensive Spare Parts Stores & Warehouses in major cities in Sudan. Port Sudan - Khartoum – Garri - Khartoum North – AlGadarif – Medani & Kadogli
  • Sub dealers are appointed in several towns & cities where clusters of machines are operating i.e. Kosti – Sennar – AlManagel – Kassla – ElObeid – Dongola - Elfau - Shendi - New Halfa – Singa.- Kadogli – Algadarif – Medani
  • CTC Engineering has contacts with a global network for fast and efficient spare parts delivery located in: UK – Brazil - South Africa – UAE & Italy


Premises

  • Head Quarter (Khartoum)
  • Service Center (Kh-North)
  • Kadogly
  • Al Gadarif
  • Sinnar
  • Kassala
  • Medani
  • Al obied
  • El Fashir
  • Al Demer
  • Port Sudan
  • Garri